HOW IT WORKS

What is a virtual event?

A virtual event is a race that you do on your own time and on your own course. You choose the location and date that you would like to run, walk, or wheel. Done this way, you have the fun of completing the race without the crowds, travel, and set schedules. Track your distance and time with a smartphone app and get a great, fun race packet without having to travel anywhere. To add to the convenience of virtual events, Run Motivators does not require you to complete your event on a specific date. You can do the race any day you choose. Our events are left open on our results website for several months beyond the sell-out date to post your finish time. 

How do I log my results?

We work on the honor system and do not require proof of event completion. If you would like to log your race results or use our challenge logs for your personal reference and enjoyment, click on the "Results" tab from our site menu. If it is your first time using our log, you must click on "Register Account", which can be found under the Login button. Register your account using the email address that you entered when you purchased your event.

Logging your results on the website will allow you to see how you rank among participants from around the world. It will also keep track of all of your Run Motivators race finish times so you can evaluate your progress from one event to the next. 

Do I have to post my results to receive the rewards I paid for?

YOU DO NOT NEED TO LOG YOUR RESULTS TO RECEIVE THE REWARDS YOU PAID FOR. Please check the Order Summary of your Order Confirmation email for ship dates.

When will I receive my order?

HOW WE SHIP

If medals are in stock, we typically ship within 3 - 10 business days. If you order during a pre-registration phase, it may be several months until your race packet ships. Just like a live race, we offer pre-registration periods to give our participants an opportunity to guarantee their spots. Ship dates are listed on each event's registration page and in your order confirmation email under the Order Summary. 

If you order several items in one transaction, some items may ship separately. Despite the uncontrollable and ever-increasing shipping costs, we ship your items at a discount to you. In order to keep your shipping costs as low as possible, the following applies:

For US participants: 

In-stock items individually priced $12 or under will ship when all items in your packet are ready to ship. If you would like those in-stock items to ship ahead of any pre-order/pre-registration packets, please order in a separate transaction.  

For international participants: 

In-stock items priced $20 USD or under will ship when all other items in your packet are ready to ship. If you would like those in-stock items to ship ahead of any pre-order/pre-registration packets, please order in a separate transaction. Please note that our shipping fees do not include customs fees. Customs fees and taxes assessed at the border are the buyer's responsibility. Please check with your local post for clarification of these fees. 

Do I have to complete the entire event distance at one time?

No. If you cannot complete the distance for the event all at once, feel free to break it up into smaller distances. 

Who can participate in these events?

Anyone who is healthy enough to run, walk, or wheel the distance may participate. As with any exercise program, please get clearance from your physician prior to beginning. Minors should be accompanied by a guardian during participation.

We realize that everyone has different abilities and we welcome them all. Our events are bicycle and wheelchair friendly!